The campaign is live, prizes have been sourced, the logistics are in place, but have you thought about your customer service support for the promotional campaign? It's an often overlooked part, but customers will always have questions, encounter blocks, or experience issues. Maybe they need help with entering, need assistance redeeming prizes, or they just want to find out more. There’s always questions. So you need a team taht's ready to answer them.
For your promotion, we can assign a dedicated team for customer support executives who are on call to assist with any questions or queries your audience may have.
Available by phone or online, your campaign will be given its very own customer support team, specifically assigned to your promotion, who will know your promotion inside and out, making them the best people for customers to consult. Our team keeps response times short. We're on-top of responding because we know how critical good customer service is to keeping customers happy and satisfied by ensuring customers stay informed and have their issues resolved quickly.
Prize Professionals' customer service support services come as part of a package. Combine it with our other services to create a bespoke package for your promotion. The result is a responsive, professional and efficient team, ready to answer questions and solve problems your entrants and winners may have. Instead of investing more resources in a highly-specialised and temporary unit of your own, pick the Prize Professionals.
Customer usually need more support than questions. Some may have issues with entering on their device or problems with an entry code; they may no longer have their receipt for a purchase; or may simply want to know more about the competition or the prizes.
With so many potential questions, be rest-assured with our years of experience in supporting multiple promotional campaigns, Prize Professionals will provide your customers with the exceptional service they deserve. Here's just a peek at how we can improve your customer service and support your customers through the promotion:
Got a campaign in mind? A prize to source? Or just want to talk through an idea? Drop us a brief or request a callback — a real person will pick it up.
Tell us what you're working on — even if it's half an idea — and we'll help you figure out the rest. No obligation, no hard sell, just a straight conversation with someone who knows their stuff.
If you've done this before and want to get things rolling, request a callback and we'll call you. Questions, thoughts, ideas, whatever you want to talk about we're up for a chat.
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