An ongoing worldwide fulfilment service for Titan's loyalty program
Titan FX
IB Partner Program
Financial Services
Campaign Planning
Customer Service Support
Prize Fulfilment
Travel Promotions
Warehouse & Logistics
Winner Management
A worldwide loyalty program that rewards key customers with prizes and incentives across a multitude of markets, currencies, languages and prize tiers - all staying within budget and delivered on-time.
Years of fulfilment
Prizes dispatched
Currencies, countries and languages
Titan needed a standout and highly rewarding rewards program to attract prospective customers. The primary objective of the campaign is to drive increased foreign exchange (FX) trading volume on the Titan FX platform through a structured loyalty incentive program. By offering 15 escalating tiers of high-value rewards, the campaign aims to motivate and retain a global audience of traders, strategically launching in Japan before expanding into broader Asian markets, Canada, the UK, the Middle East, and South America.
Design a bespoke selection of tiered prizes with wide appeal, considering Titan's target audience.
We needed to ensure that cross-border fulfilment was quick and seamless. Dispatching to and within multiple countries with varying import rules and customs requirements.
Winner aftercare is important with ensuring winners have received their prize. Whether this is responding to winner queries, liaising with courier companies or arranging redelivery where necessary.
We executed a comprehensive, end-to-end global fulfillment strategy for the Titan FX loyalty program, seamlessly managing a complex 15-tier reward structure. Our solution streamlined operations through a reward-request model, automated winner notifications, and secure, tracked pick-and-pack logistics with signature confirmation. To guarantee a premium recipient experience, our operational framework included 24/7 winner management support, dynamic substitution protocols for unavailable items, and designed to navigate the intricate legal and logistical requirements of fulfilling ultra-high-value tier rewards such as luxury vehicles, real estate, and bespoke travel.
We managed the complexities of global logistics through a precise pick-and-pack fulfillment system, ensuring every physical reward was dispatched via tracked delivery with signature confirmation. To successfully navigate international borders, we carefully accounted for external variables such as currency fluctuations and evolving government import and export policies, ensuring all final fulfillments remained within established tier budgets. Furthermore, we factored in local compliance obligations, taking care to ensure recipients adhered to any personal tax statuses, visa requirements, or medical prerequisites necessary to seamlessly accept and enjoy their rewards.
We prioritized absolute brand satisfaction by implementing a comprehensive 24/7/365 winner management system. From the moment a reward was dispatched, automated notification emails were issued to keep recipients fully informed. Our dedicated Winner Management Team were and still are on-hand to help with any queries. To maintain the highest service standards, we also enforced a strict escalation protocol, guaranteeing that any recipient dissatisfaction or complaints were fully resolved within two working days.
Data Security: Operating within our ISO27001-certified environment, we ensured total GDPR compliance, completing a data purge following the 30-day fulfillment window.
Got a campaign in mind? A prize to source? Or just want to talk through an idea? Drop us a brief or request a callback — a real person will pick it up.
Tell us what you're working on — even if it's half an idea — and we'll help you figure out the rest. No obligation, no hard sell, just a straight conversation with someone who knows their stuff.
If you've done this before and want to get things rolling, request a callback and we'll call you. Questions, thoughts, ideas, whatever you want to talk about we're up for a chat.
.jpg)
